Coronavirus Disease 2019 (COVID-19)

Coronavirus Disease 2019 (COVID-19)
Coronavirus Disease 2019 (COVID-19)

Coronavirus symptoms are similar to what you might experience with a cold or the flu. If you are experiencing a fever of at least 100.4 degrees or have a cough and congestion, you can be assessed by one of our physicians via a face-to-face video chat (Telemedicine) by calling our office at 704-360 8893, or by registering on line at our website:

Frequently asked questions

What is coronavirus?

Coronaviruses are a large family of viruses that cause colds and other upper respiratory infections. The current coronavirus outbreak is known as COVID-19, short for “coronavirus disease 2019.” It was first identified in China in December 2019 and has since spread to countries around the world, including the United States.

How does it spread?

Experts believe it mostly spreads from person-to-person through droplets in the air when an infected person coughs or sneezes – similar to how the flu and common cold spread.

How can I protect myself?

There are easy steps you can take to protect yourself from COVID-19, and they’re the same things you’d do to avoid the flu. We encourage everyone to:

  • Wash your hands often with soap and water.
  • Avoid touching your face.
  • Avoid close contact with someone who’s sick.
  • Stay home when you’re sick.
  • Cover your mouth and nose with a tissue or your sleeve when coughing or sneezing.
  • Clean and disinfect surfaces and objects people frequently touch.

Should I wear a face mask to prevent COVID-19?

The Centers for Disease Control (CDC) now recommends that people wear cloth masks to block the spread of COVID-19. Cloth masks will prevent those who may have the virus and do not know it from transmitting it to others. Surgical masks and N95 respirators should be reserved for health care workers.

If you have symptoms and need in-person care, please call before arriving at office. To help protect other patients, you’ll be provided a mask upon arrival.

What are the symptoms of COVID-19?

COVID-19 causes symptoms similar to the flu, including fever, cough and difficulty breathing.
The infographic below gives you information about symptoms.

Coronavirus disease 2019 (COVID-19)
Coronavirus disease 2019 (COVID-19)

Although the symptoms of COVID-19 and the flu are similar, different viruses cause them. COVID-19 is a new strain of a known virus. Understanding of the new virus and the disease it causes continues to evolve. It was first detected in China and has now been detected in more than 100 countries, including the United States.

If you are experiencing flu-like symptoms, such as fever, cough or shortness of breath, or you are aware that you may have been exposed to someone with known COVID-19, call our office before visiting.

If you are having difficulty breathing, call 911 or seek immediate treatment at an emergency room.

If you have cold or flu-like symptoms, you should limit contact with other people, including family members, to decrease the spread of infection.

What should I do if I have COVID-19 symptoms?

If you start to feel sick, try not to panic. The flu or another respiratory virus is still the most likely cause. Plus, COVID-19 does not cause serious health problems for most people who are otherwise healthy.

We encourage anyone experiencing COVID-19 symptoms to follow these guidelines:
Stay home and rest
Staying farther away from people – sometimes called “social distancing” – is key to preventing the spread of COVID-19. Staying home to rest when you’re not feeling well helps you get better and prevents germs from spreading. While most cases of COVID-19 are mild, you still may be contagious, so it’s best to avoid exposing others.

Unless your doctor tells you to leave home, you should stay there until 24 hours after your symptoms go away. Drinking plenty of fluids and taking over-the-counter pain and fever medication can help relieve minor symptoms.

With our face-to-face video chat option, you can be screened for COVID-19 and get the care you need from the comfort of home at little or no cost to you. More information about how to register is available at the top of the page.

If you need in-person care for respiratory symptoms, call before you arrive at our office. This will help us to take steps to get you the right care and keep others from being exposed.

How do I get tested?

Testing for COVID-19 is done based on guidelines set by the CDC, and only a healthcare provider can determine if you meet the criteria for testing. If a patient meets these criteria and needs to be tested, we will advise on how to obtain information on testing locations. Unfortunately, we DO NOT perform COVID testing at Eastway Medical Canter and Urgent Care, at this time, and we DO NOT collect specimens for onward transmission to the testing centers

Should I be worried about going to Eastway Medical Clinic and Urgent Care?

Your safety is always our first priority. Our office will remain open, and we encourage you to keep your medical appointments unless directed otherwise. If you have concerns, call our office before your appointment.

As is standard for cold and flu season, we have protocols in place to protect patients, visitors and healthcare workers.

If you have respiratory symptoms, we encourage you to use our remote care option, face-to-face video chat (Telemedicine) to get care from home. If you need in-person care for severe respiratory symptoms, please call a local emergency room department or dial 911. We are not equipped to take care of patients with severe respiratory symptoms or other emergencies.

Where can I get care for something other than COVID-19?

Please don’t avoid seeking necessary medical care out of concern about COVID-19. For most minor conditions and symptoms, you can get the care you need using face-to- face video chat (Telemedicine). In-person care is still available for those who need it.

If your symptoms are life-threatening, call 911 immediately.

Where can I learn more?

With so much information out there, it’s important to use reliable sources to stay informed.
For comprehensive information about COVID-19, visit the Centers for Disease Control and Prevention (CDC).
If you have further questions, we encourage you to call North Carolina’s COVID-19 Helpline at 866-462-3821, Novant Health Helpline at 1-877-9NOVANT, or Mecklenburg County Public Health Hotline at 980-3149400