About Your First Visit at Eastway Medical Clinic and Urgent Care in Charlotte, NC
You will find the information listed below useful whether you are coming for primary or urgent care concerns. For more information, please call us or request an appointment online.
Table of Contents:
How do I schedule an appointment?
What should I bring to my first visit?
Will they accept my insurance?
What should I do if I am running late or cannot keep my scheduled appointment?
What should I do if I have an urgent medical problem?
Who should I contact if I have insurance or billing related issues?
What forms of payment do you accept?
How can I get a referral to a specialist?
What should I do if I need a prescription refilled?
May I request copies of my medical records?
How do I transfer my medical records?
Who should I contact if I have a comment or complaint?
Contact Us directly or book an appointment online.
Bring the following if it pertains to you:
– Your current driver’s License or other government issued photo I. D.
– Your current Insurance card and applicable co-payment
– Relevant medical and immunization records
– A list of all the medications you’re taking including dietary supplements
– Your Office Visit co-pay. This will be indicated on your Insurance ID card
– A completed paper copy of your New Patient Registration Packet.
Plan to arrive at least 30 minutes before your first appointment to complete paper work. Your appointment time indicates the time your doctor is scheduled to see you. You’ll need to allow extra time to park, check in with our Front Desk, and complete any necessary forms.
Download and complete the New Patient Registration Packet. When you schedule an appointment, we will send you a link to your New Patient Registration Packet. It’s important to complete the New Patient Registration Packet before you arrive for your first appointment to save wait time. It includes questions about your current health status, family history, medications, plus important information we need to set up your account.
Send us your previous medical records. As soon as possible, arrange to have any previous medical records available for your new PCP to review. You may bring copies with you, or have your previous provider send them directly to Eastway Medical Clinic and Urgent Care. (Note: You’ll need to authorize your previous doctor to release your medical records to us. Please download and complete the record release form and send it to your previous doctor’s office.)
Most healthcare benefits plans are accepted. Please contact our office prior to your appointment.
Contact our office as soon as possible. We will do our best to accommodate your needs and will try to reschedule your appointment for a time that fits your schedule if needed.
In the event of an emergency after office hours, call our office. A physician is always on call during the hours the office is closed. Leave a message if you do not get immediate reply and we will return your call as soon as possible.
If you believe it is a life-threatening problem, call 911 immediately. If you go to the Emergency Department, you should take vital information including your primary physician’s name, any medication you are taking, and a list of all known allergies.
Please call our office Today.
We accept cash, check, money order, Visa, MasterCard, Discover, American Express etc.
Contact our office to discuss your need to see a specialist.
Requests for medications or medication refills should be phoned into the office on weekdays. We ask that you do not wait until your prescription is completely gone before calling for a refill. Please allow 48 hours for the processing of your prescription request. Controlled substances may not be refilled without an office visit.
Yes. Please make this request at our office. You may be charged a fee for this service.
Your doctor’s office will give you the necessary forms to complete for a transfer of your medical records. You may be charged a fee for this service.
Patient satisfaction is very important to us. We have forms available for you to share comments, both positive and constructive. These comments are collected by a third party to maintain your privacy.
To get in touch with Eastway Medical Clinic and Urgent Care, please visit our contact us. We serve patients from Charlotte NC, Harrisburg NC, Concord NC, Mint Hill NC, Matthews NC, Belmont NC, Pineville NC, Kannapolis NC, Monroe NC, and Mt Holly NC.