How Quickly Can I Be Seen at an Urgent Care Clinic?

At Eastway Medical Clinic, the severity of your condition is a key factor in determining how quickly you will be seen by our medical team. When you arrive at our urgent care facility, you will go through a triage process with one of our experienced healthcare professionals. During triage, we carefully assess your symptoms and overall condition to decide the urgency of your visit.
 
If your symptoms are mild and not life-threatening—such as a minor cold, a small cut, or mild aches—you may experience a longer wait time, especially if other patients have more serious medical needs. However, if your symptoms are more severe—such as difficulty breathing, intense pain, chest pain, or signs of a possible heart attack or stroke—you will be prioritized and seen more quickly, even if other patients arrived before you.
 
Eastway Medical Clinic is fully equipped to handle a wide range of urgent medical issues, but for the safety of all our patients, we must prioritize care based on the seriousness of each case. In instances where your symptoms are extremely severe or potentially life-threatening, our staff may immediately direct you to the nearest emergency room so you can receive the most appropriate and immediate care.
 
Our primary goal at Eastway Medical Clinic is to ensure you receive the right care at the right time. The more severe your condition, the less time you will wait before seeing a healthcare provider. Your health and safety are always our top priorities.

At Eastway Medical Clinic, we understand that your schedule doesn’t always align with traditional doctor’s office hours. Like many urgent care centers, our clinic often experiences peak patient volumes during evenings, weekends, and just after standard work hours, as patients seek care outside their regular provider’s availability. If you’re looking to minimize your wait time at Eastway Medical Clinic, consider visiting us during our off-peak hours—typically early mornings or mid-afternoons on weekdays—when the clinic tends to be less busy.

Please keep in mind that actual wait times can vary depending on the day, local demand, and specific circumstances affecting our Eastway location. Your health and time are important to us, and we strive to make your experience as smooth and efficient as possible.

At Eastway Medical Clinic, we want to make your visit as smooth and convenient as possible. You can often check our current wait times before arriving by visiting our official website or calling our front desk. For your convenience, Eastway Medical Clinic also offers the option to reserve your spot in line or schedule a same-day appointment online. This helps minimize your wait time and ensures you get seen as quickly as possible.
 
Please note that while we strive to provide accurate, real-time updates, wait times can change suddenly if there are emergencies or an unexpected number of patients. We recommend checking ahead or contacting us directly before your visit to help plan your trip efficiently and reduce any potential delays.
 
If you have questions about our current wait time or need help scheduling your visit, feel free to contact Eastway Medical Clinic—we’re here to help!

At Eastway Medical Clinic, we prioritize our patients using a process called triage to ensure that everyone receives the right level of care as quickly as possible. When you arrive at our clinic, one of our trained nurses or medical assistants will greet you and perform an initial assessment. This includes asking about the main reason for your visit, reviewing your symptoms, and checking vital signs such as temperature, blood pressure, heart rate, and oxygen levels. Our team is trained to quickly identify any signs of distress or potentially life-threatening conditions.

Based on this initial assessment, our staff will determine the urgency of your situation. Patients showing symptoms of serious illness or injury—such as chest pain, difficulty breathing, severe bleeding, or signs of stroke—will be prioritized and seen before those with less urgent needs, regardless of when they arrived. For less critical issues, like minor cuts, mild fevers, or routine illnesses, there may be a longer wait as we address more immediate concerns first.
 
Our triage process is ongoing at Eastway Medical Clinic. We continually monitor patients in the waiting area, and if anyone’s condition changes or worsens, we will adjust their priority to ensure they receive timely care. This system allows us to efficiently manage patient flow and provide prompt attention to those who need it most, while still ensuring all our patients are treated fairly and systematically.

At Eastway Medical Clinic & Urgent Care in Charlotte, NC, you’ll typically be seen much faster than in an emergency room because urgent care centers are designed for prompt, non‑emergency care without long waits. Our team, including Dr. Sylvia Okoye, MD, and Dr. Joseph Okoye, MD, assesses walk‑in patients based on need, often getting you into an exam room quickly so treatment can begin right away for minor injuries, common illnesses, and other urgent but non‑life‑threatening conditions. Urgent care offers a convenient alternative with shorter wait times and efficient, personalized care.
 
Your health and safety are our top priorities at Eastway Medical Clinic, and our triage process is designed to deliver the highest quality care to our community. For more information, please contact us or book an appointment online. We are conveniently located at 1220 Eastway Drive Charlotte, NC 28205. We serve patients from Charlotte NC, Newell NC, Mint Hill NC, Matthews NC, Allen NC, Harrisburg NC, and surrounding cities.