How Do I Schedule an Appointment at an Urgent Care in Charlotte NC?

Yes, Eastway Medical Clinic and Urgent Care proudly accepts walk-in patients. We understand that medical emergencies and urgent health concerns don’t always follow a schedule. Our facility is equipped to handle non-life-threatening conditions on a first-come, first-served basis. While walk-ins are always welcome, we recommend checking in online or calling ahead to see current wait times, which helps our clinical team prepare for your arrival and minimizes your time in the waiting area.

Absolutely. We prioritize same-day care for both our urgent care and primary care services. If you prefer the certainty of a dedicated time slot rather than walking in, you can reach out to us early in the day. Dr. Joseph Okoye and Dr. Sylvia Okoye emphasize accessibility, meaning we keep flexibility in our daily calendar to accommodate acute needs, physicals, or sudden symptoms that require professional medical evaluation without the long wait times associated with traditional emergency rooms.

Scheduling your visit is simple and can be done through the following methods:

• Online Booking: Utilize our secure website portal to select your service type and choose an available time that fits your day.

• Phone Call: Contact our Charlotte office directly to speak with a patient coordinator who can help triage your needs and book your visit.

• Patient Portal: Established patients can use our secure portal to manage recurring appointments and follow-ups with our physicians.

To ensure a smooth registration process, please have the following information ready:

• Identification: A valid government-issued photo ID (Driver’s License or Passport).

• Insurance Details: Your current insurance card, including the provider name, policy number, and group number.

• Payment: Any applicable co-pay or self-pay deposit.

• Medical Records: A list of current medications and any relevant history of allergies or chronic conditions.

Yes, we offer telehealth services for many conditions that do not require a physical exam or diagnostic testing. Telehealth is an excellent option for medication refills, discussing lab results, or addressing minor symptoms like seasonal allergies or skin rashes. You can request a virtual visit through our standard scheduling channels, and our staff will provide you with a secure link to connect with Dr. Joseph Okoye or Dr. Sylvia Okoye from the comfort of your home.

We highly encourage all patients to utilize our online pre-registration tools. By completing your medical history, intake forms, and insurance verification through our digital platform before you arrive at the clinic, you significantly reduce your “paperwork time” in the lobby. This allows our medical staff to review your information in advance, leading to a more focused and efficient consultation once you are in the exam room.

As a busy urgent care center, we typically see a surge in patients during the early morning (8:00 AM – 10:00 AM) and late afternoon (4:00 PM – 6:00 PM) as people seek care before or after work and school. If your schedule is flexible, booking an appointment during the mid-day hours (11:00 AM – 2:00 PM) often results in a quieter environment and shorter wait times.

If you need to change your appointment, please notify us at least 24 hours in advance. You can cancel or reschedule by calling our office or using the link provided in your appointment confirmation email. Timely notification allows us to open that slot for another community member in need of urgent medical attention.

We are currently accepting new patients for both our urgent care and primary care services. We welcome individuals and families looking for a reliable medical home in Charlotte. Whether you need a one-time urgent visit or a long-term relationship with a primary care provider, our doors are open to help you maintain your health and wellness.

At the heart of our practice is the collaborative expertise of Dr. Joseph Okoye, MD and Dr. Sylvia Okoye, MD. This husband-and-wife team brings decades of combined medical experience to Eastway Medical Clinic, offering a unique blend of internal medicine and family practice. Their approach is rooted in the belief that urgent care should not be impersonal; they treat every acute symptom as part of a larger health picture. By combining state-of-the-art diagnostic tools with a warm, family-oriented atmosphere, the Drs. Okoye ensure that patients receive high-level clinical care that is both thorough and deeply respectful of the individual’s needs.

Visit Eastway Medical Clinic and Urgent Care for reliable, expert medical services provided by a team that treats you like family. For more information, please contact us or book an appointment online. We are conveniently located at 1220 Eastway Drive Charlotte, NC 28205. We serve patients from Charlotte NC, Newell NC, Mint Hill NC, Matthews NC, Allen NC, Harrisburg NC, and surrounding cities.